Strategy & Trends

Income and Skill Development for Individuals Experiencing Homelessness

8:45 AM–9:45 AM May 1, 2018 (US - Central)

Independence 3


Haven for Hope offers a place of hope and new beginnings for those experiencing homelessness in Bexar County, TX . This is done by providing, coordinating, and delivering an efficient system of care, with the help of 142 partners, who provide over 300 services on-campus and in the community. These services help to address the root causes of each individual’s homelessness and remove barriers to both their personal and financial recovery.

This session discusses some of the strategies and programs that are used to guide individuals toward meeting their goals of stability and gives examples of successes that clients have achieved. It will detail invaluable relationships that have been formed with government agencies, local employers, volunteers, schools, community agencies and training partners, to ensure that each individual has the opportunity to use these services to transform their lives.

Every individual who resides at Haven for Hope is required to have an Income Plan. One of the departments that works with clients to help create and manage their individual Income Plans is Financial Sustainability Services (FSS). The mission of FSS is to present opportunities and remove barriers to income and skill development, in order to help individuals create a strategy for long-term financial stability and permanent housing. Income development can include employment income, job training, and/or federal benefits application assistance for SSI/SSDI/Medicaid/Medicare. A key element of the success of the program is to develop long-term employer partnerships that will help individuals build professional relationships, to provide a path toward integration into the community.

All of this work is done within a Recovery-Oriented System, with a focus on providing exceptional customer service. A Recovery Oriented System of Care (ROSC) model is person-centered and includes meeting individuals “where they are", while assessing and building on their experience, skills, and abilities.